Privacypolicy | Wellbeing with Ruth

Wellbeing with Ruth – Privacy Policy

Last updated: October 2026

Wellbeing with Ruth is run by me, Ruth Collins, in Hobsonville, Auckland. I offer baby massage classes, groups and workshops for mums, and 1:1 coaching, including return-to-work support. This policy explains what information I collect, why, and your rights under the New Zealand Privacy Act 2020. I only ask for what I need for the service you're using.

What I collect

For everyone: your name, email address and phone number, booking and payment details (online card payments are handled by Stripe, so I never see your full card details; if you pay by bank transfer, I'll see your name and bank account details on my bank statement), any feedback you give me, and whether you'd like to receive emails from me.
For baby massage and mum and baby groups: your baby's name and age, anything you tell me to keep classes safe and comfortable (such as medical considerations, allergies or dietary needs), your photo preferences, and photos taken in class if you've agreed
For coaching: what you share with me before and during our sessions, such as your goals, your work and family situation, and how you're feeling, plus my session notes
If your employer is paying for coaching: your employer's name and contact details for invoicing
When you visit my website: Wix automatically collects technical information such as your device, browser, approximate location and how you use the site, using cookies. This helps the site work and shows me which pages are visited. You can manage cookies in your browser settings.

Why I collect it

To manage your booking, take payment and contact you about your sessions
To run classes safely and support you (and your baby)
To tailor coaching to you and keep track of your progress
To improve what I offer, using your feedback
To send you occasional emails about classes, workshops and support for mums, but only if you've said yes. You can unsubscribe anytime using the link in any email, or by contacting me.

Who I share it with

I don't sell or give your details to anyone else. I use some trusted tools to run my business, which store or process information on my behalf:

Wix: my website, bookings, forms and emails
Stripe: online card payments (some people pay me directly by bank transfer instead)
Hnry: accounting and tax
Meta (Facebook and Instagram): if you enquire through a Facebook form or Messenger
Email and office tools, and AI tools to help with admin such as organising lists and drafting messages. I keep personal details out of these as much as possible.

Some of these tools store information overseas. I choose reputable providers with appropriate privacy protections.

How I keep it safe and how long I keep it

Your details are kept in password-protected accounts. I only keep them for as long as I need them. Booking details, health information, photo preferences and coaching notes are deleted within two years of your last class or session, unless you're still working with me. Financial records are kept for seven years, as tax law requires.

Photos (classes and groups)

I only take or share photos in line with the choices on your welcome form. You can change your mind at any time and I'll remove your photos from my website and social media. Printed materials already handed out can't be recalled.

Coaching is confidential

What you share in coaching stays between us. I'd only share it without your permission if I'm worried about your safety or someone else's, or if the law requires it. If your employer pays for your coaching, I only share what we've agreed, such as that sessions took place. I never share what we talk about.

Your rights

You can ask to see the information I hold about you, ask me to correct it, or ask me to delete it (unless I'm required to keep it). Just contact me and I'll respond within 20 working days.

If you're unhappy with how I've handled your information, please talk to me first. You can also contact the Office of the Privacy Commissioner.

Contact me

Ruth Collins, Wellbeing with Ruth connect@wellbeingwithruth.com · 022 369 8480